On the right-hand side of the window, a checklist will be displayed. Under the Windows Firewall section, you can confirm if the ports needed to connect are open in your firewall. As seen below a RED light shows a potential issue.

Please note if you have a third-party firewall in place you may also need to configure it to allow these ports.

Double-clicking on a checklist item will offer a 'Recommendation' on how to resolve the problem.

In this case we can see TCP port 11000 is blocked as well as UDP port 11001, and the recommendation is to add these ports as exceptions in the firewall.

To begin, load the Windows Firewall and navigate to the 'Advanced Security' section.

Under Inbound Rules select 'New Rule...' to add an exception.

Now follow the wizard to create a suitable firewall rule as below.

Firstly select Port to create a rule that controls connections for a TCP or UDP port, then click Next.

Leaving the protocol as TCP, select 'Specific local ports' and enter the first port 11000.

Click Next.

Ensure the rule is set to 'Allow the connection', and click Next.

Select when you would like this rule to apply. In most cases we only want this port to be accessible when a computer is connected to a corporate domain o private network location.

Enter a suitable Name for the rule, and click Finish.

An exception has now been added to the Windows Firewall for TCP port 11000. Next repeat this process for UDP port 11001.

For the following rule please be sure to select UDP instead of TCP, and name appropriately.

Congratulations, you have now successfully added Windows Firewall port exceptions for HICAPS.

You may also wish to add exceptions for the HICAPS programs, however it may not be necessary in order for network computers to connect to the terminal.

Once the exceptions have been added, return to the network computer and Re-scan for HICAPS terminals. The network HICAPS terminal should now be found.

If the terminal still cannot be found, you can also try restarting the service under Diagnose Problems.

If are still having difficulty with your HICAPS Connect software, or the icon remains RED, please contact HICAPS Customer Support for further assistance.

If the HICAPS Connect software has found the terminal, and the icon is YELLOW, please first confirm HICAPS integration has been properly enabled in Front Desk before restarting the software.

If problems persist please open a support case at: https://www.smartsoft.com.au/support

As many practices expand they often use Microsoft's Remote Desktop Connection software to connect to remote computers or terminal servers. In this situation you may wish to use a local HICAPS terminal on a remote desktop connection, which is achievable by 'sharing' the HICAPS connecting port across to the destination computer.

First please ensure the HICAPS Connect software has been installed both locally and on the remote computer. The HICAPS terminal should already be found and accessible on the local machine.

Before connecting to the remote desktop, click Show Options to view the advanced connection options.

Navigate to the Local Resources tab and click 'More...'

Enable Ports to be used in your remote session, and click OK.

If you now go back to the General tab, you may wish to save these Remote Desktop Connection settings to an icon on your desktop so they are remembered for next time.

After connecting to the remote desktop, the local HICAPS terminal should now to detected by the remote HICAPS Connect software and become available for integration.

If you require further assistance, please contact HICAPS Customer Support or your preferred general support technician.